Privacy Policy

This Privacy Policy describes how Spin Dog Casino ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our services through our website. We are committed to ensuring your privacy and protecting your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Data Controller

For the purposes of applicable data protection laws, Spin Dog Casino is the data controller responsible for your personal information. Our registered address is located in the United Kingdom, and we operate under the oversight of the United Kingdom Gambling Commission (UKGC).

If you have any questions regarding this policy or wish to exercise your data protection rights, you can contact our Data Protection Officer at: [email protected].

Information We Collect

We collect information that you provide to us directly, information collected automatically, and information from third-party sources.

Information You Provide

  • Identity Data: Full name, date of birth, and gender.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Bank account details, payment card information, and transaction history.
  • Verification Data: Documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, including copies of government-issued IDs, utility bills, or proof of address.
  • Correspondence: Records of communications when you contact our support team.

Information Collected Automatically

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system.
  • Usage Data: Information about how you interact with our website, including game history, betting patterns, and session duration.
  • Cookies: We use cookies to improve your experience. You can set your browser to refuse cookies, though this may limit functionality.

How We Use Your Information

We process your personal data only when we have a legal basis to do so, primarily for the following purposes:

  • Performance of a Contract: To manage your account, process deposits and withdrawals, and provide our gaming services.
  • Legal Obligations: To comply with UKGC regulations, including age verification, identity verification, and anti-money laundering reporting.
  • Legitimate Interests: To improve our services, analyze trends, ensure website security, and conduct internal research.
  • Consent: To provide marketing communications where you have opted in.

Payment Processing and Security

We integrate secure payment methods tailored to the UK market to ensure safe transactions. We do not store your full payment card details on our servers; these are processed by PCI-DSS compliant payment gateways. By using services such as bank transfers or e-wallet solutions, you acknowledge that your financial data may be processed by these third-party providers.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

  • Regulatory Authorities: We are legally obligated to report suspicious activity to the National Crime Agency (NCA) and the UKGC.
  • Service Providers: We share data with IT support, marketing agencies, and fraud prevention services who act as data processors under our strict instructions.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets.
  • Legal Requirements: If required by law, court order, or to protect our rights and safety.

International Data Transfers

While we operate primarily within the UK, some of our service providers may be located outside the United Kingdom or the European Economic Area (EEA). Where we transfer your data to such providers, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to ensure your data receives the same level of protection as it does in the UK.

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request the correction of inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your data, subject to our legal record-keeping obligations.
  • Right to Restrict Processing: You can request that we limit the processing of your data under specific conditions.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your data for marketing purposes.

To exercise these rights, contact us at [email protected].

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For instance, UK gambling regulations require us to retain records of accounts, identity verification, and transactions for a minimum of five years after an account is closed.

Data Security

We have implemented robust technical and organizational measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees and third-party partners who have a legitimate business need to know.

Responsible Gambling and Self-Exclusion

We are committed to responsible gambling. We maintain a register of self-excluded customers. Your personal data regarding your self-exclusion status is stored securely and processed to ensure you are unable to access our gaming services during the chosen period. We may share this status with national self-exclusion schemes (such as GAMSTOP) as required by the UKGC.

If you or someone you know is struggling with gambling, help is available. We encourage you to reach out to organizations such as:

  • GamCare: 0808 8020 133.
  • BeGambleAware: 0808 8020 133.
  • National Gambling.

Marketing Communications

You have the right to opt-out of marketing communications at any time. You can manage your preferences through your account settings or by clicking the "unsubscribe" link in any promotional email. Note that we may still send you non-promotional messages regarding your account or service updates.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes via email or by posting a notice on our website. Continued use of our services constitutes your acceptance of the updated policy.

Complaints

If you have concerns about how we handle your data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, we would appreciate the chance to address your concerns directly first, so please contact us at [email protected].